Six areas of your site, watched and worked on continuously. Everything below is delivered through the care plans — no vague "support hours", just named work on a schedule.
WordPress core, themes and plugins updated on a fixed cadence — monthly, fortnightly or weekly depending on plan. A backup is taken before every run; conflicts are rolled back immediately and investigated before a retry. On Complete Care, major updates are tested on a staging copy first, so your live site never meets an untested change.
Included in every plan · cadence rises by tierA firewall and brute-force protection in front of the site, malware scanning behind it, and virtual patching by Patchstack covering the dangerous gap between a vulnerability being disclosed and its official fix arriving. Business Care adds advanced security optimisation; Complete Care adds security incident response.
Included in every plan · deepens by tierEncrypted off-site backups, stored in the EU, with 50 days of retention — daily on Essential and Business, hourly on Complete Care. Backups are verified restorable, because a backup that has never been tested is a hope, not a safety net. Complete Care includes emergency restoration.
Included in every plan · frequency rises by tierUptime checked every hour, every 30 minutes, or every 5 minutes by plan, alongside SSL certificate monitoring on every tier. Business Care and above also watch the things that fail silently: broken links, contact forms that stop delivering, and Core Web Vitals drifting downward.
Included in every plan · frequency and scope rise by tierSpeed optimisation, database cleanup and caching, done as ongoing work rather than a one-off — because sites slow down gradually as content, plugins and revisions accumulate. Core Web Vitals are monitored so a regression is caught as a trend, not discovered in a ranking drop.
Included from Business CareEmail support on every plan, with priority handling on Business Care and above. Every month you receive a report in plain English: what ran, what was found, what we did. Complete Care includes 45 minutes of bug fixes and content changes monthly, plus a strategy report with one concrete recommendation — or an honest "nothing needed this month".
Included in every plan · priority from Business CareScoped and quoted individually, before any work starts.
A compromised site cleaned properly: scan, fixed quote, cleanup, and written verification that it's gone.
The full cleanup processHost or domain moves tested on the new server before the switch, so visitors never see the seam.
Ask about a migrationA focused one-off pass on a slow site, measured before and after, with the results written up.
Ask about a sprintThree tiers, prices stated plainly, full comparison table included.